TO CONTACT US:
Please send an email to email@example.com
We are happy to answer questions by email.
We answer a lot of questions on our FAQ page, but we certainly have not anticipated all questions.
If you would like a clarification of anything, we would love to hear from you.
SHIPPING TO CANADA:
We do ship to customers in Canada. However, the shopping cart is not yet set up for shipping to Canada. Therefore we ask our customers north of the border to send us an email. We will get back to you with the price for shipping and how to place the order. And we apologize for this inconvenience.
If you need a custom quote for a DeckProtect size or shape that you don't see in our Store, please just let us know.
If you need a custom size, please include the following in your email:
What is the make and/or model of your fire pit or fire table?
Can you send a link to the web page where you found your fire pit / table?
Can you send a photo?
Do you need access under your fire table for a gas hose?
If dimensions of your fire table are not online, can you send us measurements.
To provide a quote, we need to know not only the size of the custom DeckProtect, but also your preference of color.
We also need to know your zip code or location in Canada to calculate our shipping cost.
Did you ever feel like you to wanted to tell a company what they are doing wrong … or what they could do better, but were convinced they wouldn't care or even listen to your thoughts, criticism, or ideas? We are different. We are a small company feeling our way through the complex world of marketing a consumer product and providing customers with good service… and most likely not getting everything right. So we would really love to hear any thoughts you have, including criticism. We may not be able to implement your suggestion, but we should at least know about it.
WHERE WE ARE:
DeckProtect is made by Allendale Fibertech Corporation in Allendale, South Carolina.