DeckProtect.com

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Frequently Asked Questions

about DeckProtect, fire pits, composite decking such as Trex, fire resistance, grill mats, decks and patios

DeckProtect

What is the difference between DeckProtect and a fire-resistant grill mat?

A grill mat is designed to catch grease splatters and sauce spills. DeckProtect is a complete system of protection specifically engineered for use under a fire pit with an inch of basalt (volcanic rock) fiber board that cannot catch fire. A pad of any kind left on a deck may become damp underneath or collect moisture and result in an unsightly stain on the deck. DeckProtect’s specially designed heavy aluminum tray and feet avoids contact with the deck surface.

Is DeckProtect™ fire proof?
It is completely nonflammable. We put a propane torch to it. The flame from a propane torch reaches 2000 degrees Fahrenheit but does not cause the basalt (volcanic rock) fiber board we use in DeckProtect to flame or catch fire. The heat under a fire pit does not reach temperatures anything like the flame of a propane torch.

Is DeckProtect Weather-Proof? Can I leave the DeckProtect in place under the fire pit when I am not using it?
Yes. DeckProtect is weather-proof. The basalt board can get wet, and it will dry out. Moisture does not collect in the tray, because the tray has a network of holes. The decking board under the DeckProtect will be able to dry out also because of the half inch of ventilation under our tray. You may want to move it during or after prolonged periods of wet weather to give the decking the same full exposure to sunlight as the rest of the deck.

Does DeckProtect work with composite decking?
Yes. Trex, the largest manufacturer of composite decking actually recommended DeckProtect in a technical sheet as the best alternative to custom building deck around the fire pit.

Is DeckProtect as effective as custom building the deck with a special opening for a fire pit?
A custom built deck with a built-in fire pit can be a great way to enjoy a fire pit on your deck, but custom building the deck actually has a couple of disadvantages compared to using DeckProtect. One, of course is cost, which could be substantial. The other is that you can’t use that part of the deck for anything else. With DeckProtect, you can place your fire pit on one side of the deck in the spring, and on the other side of the deck in the fall. Or you can put it aside to set up a dinner table, or a game. DeckProtect fully protects your deck for a fraction of the cost while giving you complete flexibility.

Can DeckProtect be used on a lawn?
We do not recommend DeckProtect for a lawn because the feet sink into the grass.

Should we use DeckProtect for a stone patio?
As the name suggests, we designed DeckProtect to protect wood and composite decking, which can be easily damaged by heat. We were not thinking about stone patios. However, many of our customers do purchase our product for use on a patio because they are concerned about the effects of heat radiation on the stone or tile.

Can I order a custom size?
Yes. However you should be prepared for higher cost because the aluminum tray must be made in the custom shop. Also shipping will be substantial more expensive for a much larger than 36” x 36.”



Can I place two 30” DeckProtect side by side to make one that is 30” x 60”?
Yes, there is no reason why that would not work, and it is less expensive than a custom made DeckProtect. It will also reach you faster.

If I place the fire pit on top of the DeckProtect, will the feet of the fire pit dent or damage the basalt board?
DeckProtect is actually designed to support the weight of a fairly heavy fire pit with the added weight of logs. Depending on the shape of the feet, they may press into the board a little, but not a lot, and not in a way that will really damage the DeckProtect.

Where does DeckProtect ship from?
Our plant is in Allendale, South Carolina, which is in the rural southern part of the state near the Georgia line. UPS picks up daily Monday through Friday Shipping to a northwest state such as Oregon may take 6 business days. Shipping to a southeastern state can be as fast as one or two days.

How fast will my order be filled, and my DeckProtect shipped?
We generally ship the DeckProtect within two business days. The black finish DeckProtect can take an extra day.

What is your return policy?
DeckProtect comes with a one-year warranty. If you are not satisfied with our product for any reason, simply return it in its original packaging within 7 days for a full refund of the purchase price. We do ask that purchasers to pay return shipping. More important, if there is anything at all that you find disappointing about DeckProtect, we want to know. Customer feedback is very important to us, and it is even more important to know that our customers are happy with what they have purchased from us…. and if not, why… so we can address whatever the issue may be. Please email sales@deckprotect.net with any thoughts you have …. good or bad.

What if the product arrives damaged?
DeckProtect can be damaged in shipping, especially the larger sizes. We designed the shipping cartons to minimize the risk, but we can’t completely eliminate the risk. If your DeckProtect is damaged when you receive it, let us know. We will ship you another one and arrange for the damaged one to be picked up. You don’t have to take pictures to prove the damage…. just describe it to us by phone or email. We take your word for it and get another out to you right away. If you have an event that you are counting on the DeckProtect for, go ahead and use it, until the replacement gets there. Please email deckprotect@allendalefibertech.com

PyroProtecto

Can I place a hot stove, smoker, or fire pit on the grill mat?
No. We do not recommend this. While the PyroProtecto material itself is rated to withstand heat up to 500 F, it is much too thin to be effective as insulation or a heat barrier. Heat can transfer through the material to the surface below.

What is the best way to clean the grill mat?
Use soap or detergent and a soft cloth or sponge. Basically nothing will stick to the PyroProtecto surface, so an abrasive sponge or scrubber is not necessary, and may actually scratch the coating.

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Shipping Policy: Shipping to any of the 48 states by UPS or USPS (US Postal Service) ground is included in the price. Shipping to Alaska or Hawaii will require an additional charge. Please contact us at deckprotect@allendalefibertech.com for a shipping quote.

Privacy Policy: We are a small company in the business of manufacturing and selling DeckProtect. We are not in the business of selling customer information or sharing it with “affiliates.” Therefore your name and email address will be used only by us and only pertaining to your purchase of DeckProtect. Before you enter any credit card information, you will be directed to a secure PayPal website, and we never see that information. Some customers place orders by calling us, in which case we may take credit card information over the phone.

Guarantee of Satisfaction: Infinite Heat Solutions, Inc. is confident that you will be pleased with your purchase. If you are not completely satisfied with your DeckProtect, you can return it to Infinite Heat Solutions within 10 days in its original shipping carton for a full refund of the purchase price including shipping. Pay only return shipping. To receive a refund, please contact us by email for a Return Authorization so that we know you are returning the product. Email: sales@deckprotect.net.

Download the DeckProtect Warranty.

Download DeckProtect Instructions and Disclaimer.

Damaged Product: If your DeckProtect or PyroProtecto arrives with damage from shipping, please contact us at sales@deckprotect.net to let us know. Please describe the damage. We do not ask you to take photos to prove the damage; we take your word for it. We will send you a replacement and arrange for return shipping of the damaged item. We will ship the replacement as soon as we can and not wait for the damaged item to be returned. Please be sure to keep the original shipping carton for returning the item. We will cover the cost of returning the damaged item. If you have an event for which you will need the DeckProtect and you feel that the damaged item will still work, go ahead and use it until the replacement arrives.

Concerns, and Questions: We sincerely want to hear from you with any questions or concerns you may have. Please email us at deckprotect@allendalefibertech.com

Comments: We would love to hear from you about how you are using your DeckProtect or PyroProtecto.
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