We are a small company in the business of manufacturing and selling DeckProtect. We are not
in the business of selling customer information or sharing it with “affiliates.” Therefore your name and email address will be used only by us and only pertaining to your purchase of DeckProtect. Before you enter any credit card information, you will be directed to a secure PayPal website, and we never see that information. Some customers place orders by calling us, in which case we may take credit card information over the phone. Guarantee of Satisfaction:
Infinite Heat Solutions, Inc. is confident that you will be pleased with your purchase. If you are not completely satisfied with your DeckProtect, you can return it to Infinite Heat Solutions within 10 days in its original shipping carton for a full refund of the purchase price including shipping. Pay only return shipping. To receive a refund, please contact us by email for a Return Authorization so that we know you are returning the product. Email: firstname.lastname@example.org.
Download the DeckProtect Warranty.
Download DeckProtect Instructions and Disclaimer.Damaged Product:
If your DeckProtect or PyroProtecto arrives with damage from shipping, please contact us at email@example.com to let us know. Please describe the damage. We do not ask you to take photos to prove the damage; we take your word for it. We will send you a replacement and arrange for return shipping of the damaged item. We will ship the replacement as soon as we can and not wait for the damaged item to be returned. Please be sure to keep the original shipping carton for returning the item. We will cover the cost of returning the damaged item. If you have an event for which you will need the DeckProtect and you feel that the damaged item will still work, go ahead and use it until the replacement arrives.Concerns, and Questions:
We sincerely want to hear from you with any questions or concerns you may have. Please email us at firstname.lastname@example.org Comments:
We would love to hear from you about how you are using your DeckProtect or PyroProtecto.