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DeckProtect.com

Protect your deck or patio from the heat of a fire pit.

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POLICY PAGE

Returns, Privacy, Shipping, Warranty

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CAUTION: WHAT DECKPROTECT DOES NOT DO

Flying Embers
DeckProtect is not designed to protect a deck from flying embers simply because they may not land on the DeckProtect. If a burning ember does land on the DeckProtect, it will cause no damage, but an ember can become airborne with a tiny explosion that can easily propel it beyond the edges of the DeckProtect. It is best to use a screen over the fire and, at the very least, keep an eye on it. It is never a good idea to leave a fire unattended.

Lawns
DeckProtect is not intended for use on a lawn. It works well on decks and patios.
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Shipping Policy: Shipping to any of the 48 states by UPS ground is included in the price. Shipping to Alaska or Hawaii will require an additional charge. Please contact us at sales@deckprotect.com for a shipping quote.

Shipping to Canada: Shipping to Canada costs us a little more, but we have many customers in Canada and are happy to provide a quick quote. Just send us an email: sales@deckprotect.com

Order Confirmations: For now, our web site does not automatically send order confirmations. You do get a payment receipt automatically. We write up and send detailed confirmations manually. You may not get this confirmation right away, but it will be coming. This process establishes an email communication link between the customer and our customer service people. We are a small company, and we want you to know you will be communicating with real individuals (in the U.S.) who are part of our company and care very much about your order.

Privacy Policy: We are a small company in the business of manufacturing and selling DeckProtect. We are not in the business of selling customer information or sharing it with “affiliates.” Therefore your name and email address will be used only by us and only pertaining to your purchase of DeckProtect. Before you enter any credit card information, you will be directed to a secure PayPal website, and we never see that information. Some customers place orders by calling us, in which case we may take credit card information over the phone.

Returns / Guarantee of Satisfaction: Allendale Fibertech. is confident that you will be pleased with your purchase. If you are not completely satisfied with your DeckProtect, you can return it to us within 10 days in its original shipping carton for a full refund of the purchase price including shipping. Pay only return shipping. To receive a refund, please contact us by email for a Return Authorization so that we know you are returning the product. Email: sales@deckprotect.net.

Order Cancellations: You can cancel an order for a full refund as long as it has not shipped yet. The exception is custom sizes. Once we start building a custom size, the customer must be committed since we will not have another customer for that size. You will not be required to provide a reason for cancelling, though we would sure appreciate knowing since it will help us understand if we have somehow fallen short of your expectations.

Download the DeckProtect Warranty.

Download DeckProtect Instructions and Disclaimer.

Damaged Product: If your DeckProtect arrives with damage from shipping, please contact us at sales@deckprotect.net to let us know. Please describe the damage. We do not ask you to take photos to prove the damage; we take your word for it. We will send you a replacement and arrange for return shipping of the damaged item. We will ship the replacement as soon as we can and not wait for the damaged item to be returned. Please be sure to keep the original shipping carton for returning the item. We will cover the cost of returning the damaged item. If you have an event for which you will need the DeckProtect and you feel that the damaged item will still work, go ahead and use it until the replacement arrives.

Concerns, and Questions: We sincerely want to hear from you with any questions or concerns you may have. Please email us at sales@deckprotect.com

Comments: We would love to hear from you about how you are using your DeckProtect. We hope you will understand that negative comments are at least as helpful to us as positive comments. Criticism helps us understand what we need to do to improve our products, our web site, and our customer service.
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